IT Support Specialist

Job Summary:

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for resolving technical problems, maintaining IT infrastructure, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide technical support to end-users via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access rights using Active Directory and Azure AD.
• Support and develop cloud-based applications including Microsoft 365, SharePoint, Power apps, Power automate and Teams.
• Monitor and maintain IT infrastructure, including servers, switches, firewalls, and Wi-Fi access points.
• Maintain and update IT documentation, including asset inventory, procedures, and knowledge base articles.
• Participate in IT projects such as system upgrades, migrations, and rollouts.
• Assist with IT onboarding and offboarding processes, including provisioning and deprovisioning of accounts and devices.
• Monitor system performance and proactively identify potential issues.
• Enforce IT policies and procedures to ensure compliance and security.
• Provide training and guidance to users on best practices and new technologies.
• Collaborate with vendors and service providers for technical support and procurement.
• Assist in disaster recovery planning and data backup processes.
• Conduct regular audits of systems and software to ensure licensing compliance.

Required Technical Skills:

• Operating Systems: Windows 10/11, macOS
• Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting.
• Directory Services: Active Directory, Group Policy, Azure Active Directory.
• Cloud Platforms: Microsoft 365 (Exchange Online, OneDrive, Teams, SharePoint), basic Azure administration.
• Security Tools: Endpoint protection, MFA, email filtering tools.
• Backup & Recovery: Familiarity with backup solutions
• Hardware Support: PC/laptop repair, printer troubleshooting, peripheral setup.

Qualifications:

• Post-secondary degree/diploma in IT related field/discipline
• 1+ years of experience in IT support or help desk roles.
• Strong problem-solving and communication skills.
• IT certifications such as CompTIA A+, Network+, Microsoft Certified an asset

What's in it for you

• Salary range $52 to $57,000 depending on experience
• Bonuses $1,000 to $2,500 annually based on performance
• Full benefits
• RRSP plan
• 15 PTO days to start

Location: Mississauga, Ontario

Work Structure: Hybrid combination at home and in our Mississauga office